WHO WE ARE

Welcome to luskamedia.ca, where we specialise in creating immersive media such as virtual tours, photography and videography services, web design and brand identity solutions, and web and offline applications. We provide our services through various platforms such as luskamedia.ca, Meta App Lab, Google Play Store, Apple App Store, and other third-party distributors of our APK or IPA digital content, making our services easily accessible to everyone. 

Our Privacy Policy explains how we collect, use, and share your personal information when you visit or purchase from our site. We value your privacy, and this document contains the types of information we collect and how we use it. This policy applies only to our online activities and is valid for visitors to our website who want to know about the information they share and/or collect here. This policy does not apply to any information collected offline or via channels other than this website.

If you have additional questions or require more information about our Privacy Policy, please contact us.

CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

WHAT PERSONAL INFORMATION WE COLLECT

The personal information that you are asked to provide and the reasons why you are asked to provide it will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

When you visit our website or use our applications, we may collect two types of information:

Device Information – It includes details about your device, such as your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about the individual web pages or products you view, the websites or search terms that refer you to our site, and how you interact with our site. We collect this information using technologies like cookies, log files, web beacons, tags, and pixels.

• “Cookies” are data elements stored on your device or computer, often containing an anonymous unique identifier. These cookies are used to store information, including visitors’ preferences and the pages on the website that the visitor accessed or visited. This information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information. For further details about cookies, including how to disable them, you can visit their website here: http://www.allaboutcookies.org
• “Log files” document site activities by collecting data such as your IP address, browser type, Internet Service Provider (ISP), the pages you visited before/after accessing our site, the date/time of your visit, and possibly the number of clicks. This standard procedure is common across hosting services and helps analyse trends, administer the site, track user’s movement, and gather demographic information. These files are not linked to any personally identifiable information.
• “Web beacons,” “tags,” and “pixels” are digital files that log information about your browsing habits on our website

Order Information – If you make or attempt to purchase through our site, we collect certain information, including your name, billing address, payment information, email address, phone number, and order details.

Regarding “personal information” in this policy, we mean Device Information and Order Information.

If you make purchases, we may collect data necessary to process your payment, such as your payment instrument number and the security code associated with it. All payment data is stored by Paypal and Stripe. You may find their privacy notice link(s)here: PayPal Privacy Statement and Stripe Privacy Policy.

Comments – When visitors leave comments on our blog, we collect the following data from the comments form:

• Information provided in the comments (such as text content).
• Visitor’s IP address.
• Browser user agent string (used for spam detection).

Our company strongly emphasises your privacy. Our applications operate without tracking user data. Specifically, our apps, including captivating virtual tours, serve promotional purposes exclusively. Rest assured, we have no intention of collecting or storing personal information such as accounts, passwords, or any other sensitive data.

HOW WE USE YOUR PERSONAL INFORMATION

We use the information we collect in various ways, including:

• Provide, operate, and maintain our website
• Improve, personalise, and expand our website
• Understand and analyse how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Device Information – We collect device information to enhance our site’s performance and security. Specifically, we use your IP address to:

• Screen for potential risk and fraud.
• Generate analytics on customer browsing behaviour.
• Assess the success of our marketing and advertising campaigns.

Order Information – We collect order information to fulfil orders on our site. It includes processing payment details and providing order confirmations and invoices. Additionally, we use this order information to:

• Communicate with you regarding your orders.
• Screen orders for potential risk or fraud.
• Provide information or advertising related to our products or services based on your preferences.

HOW WE SHARE YOUR PERSONAL INFORMATION

To enhance our services, we collaborate with trusted third-party service providers such as Google Analytics to monitor and analyse customer behaviour on our platform. This free software tool developed by Google helps us understand our website traffic. Here’s how it works:

• When users visit our site, Google Analytics places cookies on their browsers. This cookie collects information such as the number of users, their geographical locations, and the pages they interact with.
• Google Analytics analyses this data to provide valuable insights into your website’s performance. You can learn about user behaviour, popular pages, and more.
• We adhere to the Google Privacy Policy and Terms of Service while using Google Analytics.

For further details, you can explore the Google Analytics Privacy Policy here: https://support.google.com/analytics/answer/4597324 and review the Google Analytics Terms of Service here: https://marketingplatform.google.com/about/analytics/terms/us

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Details on how Google handles personal information can be found in their Privacy Policy here: https://www.google.com/intl/en/policies/privacy

Additionally, an anonymized string generated from your email address (referred to as a hash) may be shared with the Gravatar service to check if you have a Gravatar profile. If your comment is approved, your profile picture will be visible to the public within the context of your comment.

For more details, you can review the Gravatar service Privacy Policy here: https://automattic.com/privacy

We may share your personal information when required by applicable laws or regulations, in response to a subpoena, search warrant, or other lawful requests, or to safeguard our rights.

ADVERTISING PARTNERS PRIVACY POLICIES

You may consult this list to find our advertising partners’ Privacy Policy.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons in their respective advertisements and links that appear on our site. When this occurs, these are sent directly to users’ browsers, and they automatically receive your IP address. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content you see on websites you visit.

Note that we have no access to or control over these cookies that are used by third-party advertisers.

THIRD-PARTY PRIVACY POLICIES

Our Privacy Policy does not apply to other advertisers or websites. Thus, we advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about opting out of certain options.

Our virtual tours incorporate third-party forms and external links to streamline specific actions within the tour experience. These forms operate under our clients’ Privacy Policies and Terms of Service. We strongly recommend that users familiarise themselves with the policies of these third-party entities, as our privacy practices do not encompass their operations.

Our virtual reality (VR) services are accessible via platforms like Meta App Lab, Google Play Store, Apple App Store, and other third-party distributors, each of which may have distinct Privacy Policies. We recommend that users carefully review the Privacy Policies associated with these platforms, as they may vary in data practices.

Articles on this site may contain embedded content from external websites, such as videos, images, or articles. When embedded content from other websites is present, it behaves similarly to a direct visit to that external site. Here are some key points regarding embedded content:

• These external websites may collect data about you.
• They might use cookies and additional third-party tracking mechanisms.
• Your interactions with embedded content are monitored.
• Your interactions are tracked if you have an account and are logged in to the external website.

• You can request access to the personal information we hold about you and ask for corrections or updates if needed.
• You can request an exported file containing the personal data we hold about you, including any information you provided.
• You can also request that we erase any personal data we hold about you. Please note that this does not cover any data we must retain for administrative, legal, or security reasons.
• We process your information to fulfil contracts (such as orders placed through our site) and pursue legitimate business interests. We strive to protect your privacy while providing our services.

• When you place an order through our site, we retain your Order Information for our records. We will store it until we no longer need it to contact you.
• When you leave a comment, the comment itself and its associated metadata are retained indefinitely.
• It allows us to recognise and approve follow-up comments without delay automatically.
• We store the personal information provided by users who register on our website (if applicable) in their user profiles.
• All users can view, edit, or delete their personal information at any time (except for their username).
• Website administrators also have access to view and edit this information.